Help Desk Management

ITIL-Ready Help Desk

Web-based, IT help desk software with integrated asset and project management built on an ITIL framework.
Used by more than 120,000 companies.
Available in 29 different languages.

Customer Support and Help Desk

Web-based customer support software.
Manage customer tickets, account, and contact information.
Track and manage customer emails as trouble tickets with a robust email management system.
Manage multiple service contracts and related support plans to service customers on time and bill accordingly.

Instant remote support and unattended access in the cloud

No prior installation required to start a remote session. Supports multiple monitors.
On-demand remote support sessions both inside and outside LAN.
Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
Web-based solution to support remote customers with unique session ID.
Firewall-friend, data transmission secured with SSL and 128-bit AES protocol.

Complete Help Desk for Managed Serviced Providers

Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs.
Bill each client effectively and accurately.
Rebrand each account separately.