Web-based, IT help desk software with integrated asset and project management built on an ITIL framework.
Used by more than 120,000 companies.
Available in 29 different languages.
Web-based customer support software.
Manage customer tickets, account, and contact information.
Track and manage customer emails as trouble tickets with a robust email management system.
Manage multiple service contracts and related support plans to service customers on time and bill accordingly.
No prior installation required to start a remote session. Supports multiple monitors.
On-demand remote support sessions both inside and outside LAN.
Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
Web-based solution to support remote customers with unique session ID.
Firewall-friend, data transmission secured with SSL and 128-bit AES protocol.
Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs.
Bill each client effectively and accurately.
Rebrand each account separately.